Device & Room Insights

Use the Device and Room Insights for the following:

Examples

Call Use (minutes/day) – Total time devices were in a call.

Devices In Use – Percent of devices with one or more calls in the last week.

Devices Out-of-Service - Percent of devices that have been offline for more than one week.

The following noted insights are a Poly Lens Premium feature, enabled by Poly+ Enterprise. To learn more about this service, see Poly+ Enterprise.

Average Meeting Headcount - Average number of people in a room during a meeting.

Room Use (Minutes/day) - Total time of room use, with at least one person in the room.

Supported APIs

Call & Meeting Records

API	Description	Type	Required Arguments	Requires Poly Lens Premium
exportMeetingRecordLists	Returns a URL to download meeting records.	Mutation	tenantId, meetingRecordType, timeRange, fields	No
meetingRecordEnumerateFields	Provides distinct values using which you can filter the meeting records data returned by the meetingRecordsLists API.	Query	tenantId, timeRange, column	No
meetingRecordLists	Retrieves Call Detail Records, Media share information, etc.	Query	tenantId,meetingRecordType, timeRange	No

Device Utilization

API	Description	Type	Required Arguments	Requires Poly Lens Premium
callDuration	Returns the duration for which device was in a call	Query	timeRange, input, increment	No
charts (Device)	Extract Device usage insights from Poly Lens. topic include: Call Usage, Devices used, Devices unused, Devices out of service, Offline devices.	Query	tenantId, chartsId, locationScope, timeScope, timeStart, topic	No
connectedDevices	Returns a list of devices connected to the Lens tenant.	Query	timeRange, input	No
deviceUptime	Returns information about the time for which a device was online and available for calls.	Query	timeRange, input	No
deviceUtilization	Returns information about the time for which the device was in a call.	Query	timeRange, input	No
frequentlyOfflineDevices	Returns information about devices that are frequently offline	Query	timeRange, input	No

Room Occupancy & Utilization Insights

API	Description	Type	Required Arguments	Requires Poly Lens Premium
charts (Room)	Extract Room usage insights from Poly Lens. topic include: Average meeting size, room usage, Rooms scheduled but not used, Recurring meetings with no participants, Unscheduled room usage, Meetings that run long, Meetings that start late.	Query	tenantId, chartsId, locationScope, timeScope, timeStart, topic	Yes
occupancy	Returns occupancy data for a room or a site	Query	timeRange, input, increment	Yes
roomCapacityUtilization	Fetches room capacity utilization data	Query	tenantId,timeRange	Yes